We provide community-based services for adults with mental health conditions and intellectual disabilities, offering compassionate care as an alternative to long-term hospitalization. Our goal is to support rehabilitation within a community setting, promoting independence and quality of life.
With extensive experience in residential care, supported living, and home-based services, we tailor our programs to meet each individual’s unique needs. Our recovery-focused approach builds on personal strengths, fostering meaningful progress and well-being.
Many of those we support have complex care needs, including co-existing mental health and learning disabilities. Our dedicated teams create a therapeutic environment that prioritises high-quality care by promoting independence, preserving dignity, respecting personal choice, and ensuring privacy.
We work closely with the local Community Mental Health Team, Integrated Care Board, hospitals, and the NHS to provide coordinated, person-cantered care.
Cognithan has exceptional, dedicated teams working to provide tailored care services for our service users.
We are committed to providing excellent social and community based care.
We are committed to:
We take pride in our reputation for the care and support that we provide. Users of our services regularly share their views with us and provide positive feedback about their experiences. This has helped to shape our services so that we continually understand their changing needs. We work closely with service users, their families and professionals to ensure we are able to constantly measure progress and adapt our approach across the multi-disciplinary team to optimise outcomes.
We treat our service users with the same care and respect we would provide to our own family members. Our strength is our people and our core belief system.
Our service users can expect:
At Cognithan, our dedicated governance team brings extensive experience in rehabilitation, nursing, quality assurance, health and safety, audit, and risk management.
Our Board of Directors is committed to building strong relationships within our communities and with NHS partners. Representing the interests of service users, staff, and the wider community, the Board fosters a safe, supportive, and empowering environment for all.
The Board is responsible for setting our strategic direction, overseeing organizational performance, and ensuring effective governance and risk management. Key areas of responsibility include:
We continuously evaluate our performance against established quality indicators, striving for excellence across all aspects of social care provision.
We assess every potential service user on an individual basis to see if supported living is the right service for them. They have to be capable of keeping themselves safe under little supervision and have mastered all of the independent living skills that we’ve taught them.
Every supported living service user is assigned a support worker who checks in with them on a regular basis. They will make sure that the service user is achieving their agreed weekly goals. If the service user is having any trouble, then their support worker will help them get back on track.
We always discuss care plans with individual service users so that they can let us know exactly what they want and need from their support plan.
Each service user has access to advocacy services, should they need it. We have strong links with local advocacy groups and services.
Each service user is given their own bedroom, which we encourage them to personalise so that they feel as comfortable as possible when spending time there
All staff are fully qualified to fulfil their role in our services. Support Worker (NVQ II/ NVQ III), NVQ V; Registered Nurses (RNLD or RMN), Degree in Occupational health. In addition, we provide opportunities for relevant education relating to their job function.
This is based on the individual needs of each service user. Staff, with input from their care coordinator, assess whether the service user would be able to safely leave the premises unaccompanied. Family members are also consulted on this decision
Yes, this is encouraged.
Contact us on our dedicated referral line and we can take you through the process. Upon your request we will schedule a free initial assessment or evaluation. At this initial assessment, a professional will meet with the service user and appropriate professionals to discuss the levels of care that meet their requirements. A care plan will be developed for the service user and we will work with you closely to coordinate and plan their transition to our services.
Yes. Sometimes our service users move to a residential or supported living services. Our staff can be present if required, providing the personal care as well as assistance with daily tasks and making sure your loved one stays safe and healthy.
Through surveys we ask service users and their families about their experiences. We have received extremely positive feedback about our care and the huge impact it has made on their quality of life. 100% of those surveyed would strongly recommend our services to their friends and family.
"The service has been excellent, and my sister is happy with the home. The staff always tries very hard to accommodate my needs. They are wonderful and very understanding. The workers are very caring, careful, considerate and supportive which is very important to us. I would recommend them to anyone needing social care."
"Since coming here, I have been more active that I ever have been before."
"Your company was great to work with. Margaret was very special to my mom and our family. We will always be grateful for her gentle touch and the love she showed my mom."
"Thank you so very much for your wonderful services at the time when it meant so much."
"I am more than fully satisfied with the excellent service provided and sincerely by each and every staff."
"It was a nice experience and nice to know that you could depend on them doing what needed to be done, and doing it well… and with a smile, no less!"
"The Staff in the Home are caring, loving, good people."
"You helped me infinitely when I was sick. You were extraordinary. You handled all my care packages and your staff were wonderful and sweet. I am forever grateful for what you did. You were just angels to me."
"I wish to acknowledge the superb contributions to my husband’s safety and well-being made by your team. Not only did you arrange for his care on very short notice, but every staff who worked with him were well prepared for the challenges. Every one of them was compassionate and skilled and added a unique touch to his care."
"I want to personally thank you for taking care of my son for the past two years. Your time with him was special and helped make him more independent. I have a newfound respect for the care you give people. You are truly special."
This statement is made pursuant to Section 54(1) of the UK Modern Slavery Act 2015 and sets out the steps Cognithan and its subsidiaries have taken to prevent slavery and human trafficking in our business and supply chains.
Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain. We have a zero-tolerance approach to modern slavery and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains.
We are committed to conducting business responsibly and to maintaining and improving systems and processes that reduce the risk of slavery and human trafficking in our business and supply chain.
Our Anti-Slavery and Human Trafficking Policy reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.
Cognithan takes seriously its responsibility in the protection of fundamental human rights and the elimination of modern slavery by ensuring that slavery, human trafficking and child labour has no place anywhere in our organisation. We promote a safe and happy workplace where we recruit and celebrate a diverse workforce and our colleagues feel valued as individuals, with equal opportunities.